Depending on how you use our website, place an order, create an account, sign up to marketing, leave a review or contact us, we may collect or process information such as:

• Your name, email address and contact details
• Billing, delivery and order details
• Products viewed, added to cart, purchased, returned or exchanged
• Payment status, payment method and transaction confirmation information
• Customer service messages, photos or order evidence you send to us
• Account details, preferences and communication settings
• Website usage information, device information, IP address, cookies and similar technologies

Please do not send sensitive or unrelated information unless it is needed to deal with your order or request.

We use customer information to run our store and provide our services. This may include:

• Processing and fulfilling orders
• Taking payment and confirming transactions
• Arranging delivery and tracking
• Managing returns, refunds, exchanges and order queries
• Providing customer support by email
• Sending order updates, dispatch information and service messages
• Sending marketing emails where permitted, with an unsubscribe option
• Requesting product or service reviews where appropriate
• Improving our website, product range, customer service and security
• Preventing misuse, fraud, suspicious activity or unauthorised access
• Meeting legal, accounting, tax, dispute-handling and record-keeping obligations

Our website is hosted and powered by Shopify. Shopify helps us operate the online store, checkout, customer accounts, order management, website security and related ecommerce services.

When you use our website or place an order, Shopify may process customer, order, checkout, device, cookie and transaction-related information so that the store can operate properly and securely.

We remain responsible for making sure the privacy information we publish reflects how we use customer information in our business.

Payments are handled securely by payment providers. Depending on the payment method selected at checkout, this may include services such as Shopify Payments, Shop Pay, PayPal, Klarna, Clearpay, card processors or other payment services available on our website.

We do not receive or store your full credit or debit card details on our website. Payment providers process the payment information needed to authorise, protect and complete the transaction.

We may receive limited payment information such as payment status, payment method, transaction reference, fraud-check result or refund confirmation, so that we can process the order, help with customer service and keep accurate records.

To deliver your order, we may share the details needed by delivery companies and fulfilment partners, such as name, delivery address, contact details, parcel information and tracking details.

If you contact us about an order issue, return, refund, exchange, parcel concern or product issue, we may ask for your order number, name, email address, product photos, parcel photos, barcode details or delivery information so we can review the matter properly.

We use this information to identify the order, understand the issue, check the details, reply to you and resolve the matter in line with our policies. For more detail, please see our Customer Resolution Guide.

We work with trusted service providers who help us run the website, process payments, deliver orders, provide customer care and manage marketing or reviews. These may include:

• Shopify and website technology providers
• Payment providers such as Shopify Payments, Shop Pay, PayPal, Klarna, Clearpay, card processors and fraud-prevention tools where used at checkout
• Delivery companies and fulfilment partners
• Email, customer service, marketing and review platforms
• IT, hosting, security and analytics providers
• Professional advisers, accountants or legal advisers where needed
• Authorities, regulators or payment providers where required to comply with law or resolve disputes

We only share information where it is needed for a genuine business reason, to provide our services, to comply with legal requirements, or to protect our customers and business.

Our website uses cookies and similar technologies to keep the store working properly, support checkout, remember preferences, understand website performance and improve the shopping experience.

Some cookies are needed for the website to function. Others may help us understand how customers use the site or support marketing and advertising. You can control cookies through your browser settings, but blocking some cookies may affect how the website works.

If you subscribe to marketing, or where we are otherwise permitted to contact you, we may send promotional emails about products, offers and updates. You can unsubscribe at any time using the unsubscribe link in our emails.

We may also send service emails about your order, account, delivery, return, refund or customer support request. These are different from marketing emails and may still be sent where needed to deal with your order or request.

We may invite customers to leave a product or service review. Reviews help other customers shop with confidence and help us improve our service.

We keep personal information only for as long as needed for the reason it was collected, including order fulfilment, customer service, returns, refunds, accounting, tax records, fraud prevention, dispute handling and legal requirements.

Some information may need to be retained for business, accounting or legal reasons even if you ask us to delete other personal information. Where we no longer need information, we will delete it, anonymise it, or keep it securely until it can be removed.

Depending on the circumstances, you may have rights over your personal information. These may include asking for access, correction, deletion, restriction, objection, withdrawal of consent where consent is used, or a copy of certain information in a portable format.

These rights are not always automatic or absolute. For example, we may need to keep certain order, transaction, tax, fraud-prevention, customer service or dispute records where we have a valid reason to do so.

To make a privacy request, email contact@trunksandboxers.co.uk. We may need to verify your identity before acting on your request.

We take reasonable steps to protect customer information and keep the website secure. However, no website, email system or online transmission can be guaranteed to be completely secure.

Please do not send full payment card numbers, passwords or unnecessary sensitive information by email. If we need information to resolve an order issue, we will only ask for what is reasonably needed.

If you have a privacy or security question, please contact us first at contact@trunksandboxers.co.uk so we can review your request.

If you remain concerned about how your information has been handled, you may also have the right to contact the UK Information Commissioner's Office.

We may update this Privacy & Security page from time to time to reflect changes in our website, systems, service providers, legal requirements or business processes.

The latest version published on this page will apply from the date shown below.